Information for customers
1. How to place an order
Working with shopping cart
You can add the books and to the shopping cart by pressing the "Add to cart" button. You can always delete your purchase from the cart.
Changing the amount of purchase
Write the amount of purchase and press "Refresh".
Placing an order
Please register on our web-site. Add the books or coference registration fee and other options to your cart and press the "Check out" button. Follow the instructions of the web-site. The detailed payment instruction is located at the top of the books catalog or at the conference page.
2. Return and exchange
Our return policy is simple. We take customer satisfaction very seriously and if, for any reason, you are not totally satisfied with the order you receive, just return it for a full refund or exchange.
Please return all items in like-new condition, in original packaging, with packing sufficient to avoid damage, and with original receipt, to:
TORUS PRESS Ltd.
Moscow, 119991, Russia
Collectible products may not be returned unless damaged during shipment. All other returns must be made within 30 days from the date the shipment was sent.
If you have any questions, please contact us. You can expect your refund or exchange within two (2) weeks from the date we receive your return. For credit card orders, please allow one to two statements for your credit to appear.
3. Order status
You can see your order status in the menu "Personal section" — "My orders" — Status.
Changing the parameters of the order.
To change the parameters of your order please use the menu "Personal section" — "My orders" — Actions.
All items ordered from Book-Markt are shipped directly to you from our distribution center. We deliver books by mail and express-mail all over the world.
Shipping within Moscow, Russia — 250 Roubles. For orders more than 5000 Roubles shipping is free.
Mail delivery (Russia) — 250 Roubles. For orders more than 5000 Roubles shipping is free.
Mail delivery (Worldwide) — 1600 Roubles. For orders more than 10000 Roubles worldwide shipping is free.
*For orders up to 5 books (maximum weight of 2 kg.)
You can either pay via the bank or credit card. All on-line payments pass through the safe electronic payment system of the Raiffeisen Bank.
If you choose credit card payment after the order submition you will be readdressed to the payment page. Please notice that we do not have access to your credit card data. All payments go through the secure on-line bank payment system.
For bank transfer please contact us for bank details.